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Operations · 29 Apr 2026 · Cando Personnel
When a shift is short-staffed at 6am, the instinct is to blame commitment. In our experience the causes are much more boring, and much more fixable.
Transport is the single biggest factor
A 6am start at a rural site is unreachable by bus. If your workforce depends on people who do not own cars, transport is not a perk, it is the difference between a covered shift and an empty line. We run our own tracked minibuses for exactly this reason.
People need to know where to stand
"Report to reception" means nothing at a site with three gates. Send the name list, the gate, the contact and the PPE requirement the night before, and first-day drop-off falls sharply.
Familiar faces stay
A pool of regulars who know your process will out-produce a fresh set of strangers every week, and they will turn up because they have a reason to. Ask your agency what proportion of last month's hours were worked by people who had worked for you before. It is the most honest quality metric there is.
Confirm, do not assume
A text the evening before, with a reply required, catches problems while there is still time to fill the gap from a standby list.
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